Frequently
Asked
Questions

  

• Do you refinish pieces of furniture that other people already own?

  • We sure do! Custom refinishing work is a huge part of our business. We have been refinishing furniture for over 15 years.

​

• Will you help your client with ideas for what would look best on their furniture? (ie. color selection, hardware, accents)

  • We do offer optional design services to assist our clients. From help picking paint/stain colors, to whether or not the hardware should be updated... we're here to help our clients create a design that compliments their aesthetic. If this is a service you would like to utilize, please be sure to let us know on the inquiry form.

​

• What kind of paint do you use?

  • Our go to paint is Benjamin Moore but we also work with specialty paints for achieving specific finishes.

​

• What is your process for refinishing?

  • Each piece gets cleaned and thoroughly prepped prior to even opening a can of paint. We assess any repairs that are needed, tighten any old loose screws and can even repair old wood runners. Prep is the most important for a long-lasting finish. Each piece requires 3-4 coats of paint, depending on the color. We then seal our pieces with wax or polyurethane. It’s much more than “a coat of paint”.

​

• How long will it take to refinish my piece?

  • Our turn around time averages 4-5 weeks from the day of drop off. Sometimes sooner, sometimes a little longer.

​

• Can I drop my piece off this weekend?

  • All furniture drop off’s must be scheduled prior. We have an on going calendar and specific days for drop off. Please use our online inquiry form to submit a project or email us and include photos.

​

• Do you upholster furniture?

  • We reupholster on a very small scale. Please reach out and if it isn’t a project that we can assist with, we have a few recommendations!

​

• Do you strip and restore pieces to their original finish?

  • We strip/restore furniture on a case by case basis. Some pieces are outside of our wheelhouse and when that is the case, we have a great recommendation so definitely check with us!

​

• Do you work with high gloss lacquer?

  • I’ve learned that many people have different definitions for the word “lacquer”... so please inquire with us to double check. We do not work with true high gloss lacquer finishes.

​

• Do you offer pick up/delivery services?

  • We offer these services and if it’s too large or far for us, we have some great local movers to recommend!

​

• I already prepped my piece but I can’t finish it, will this reduce the cost to refinish?

  • You might think you’ve done the hard part, but we often have to re-prep the furniture to be sure that we achieve a quality finish that will hold up in the future.

​

• I’m looking for a piece of furniture, how can I see if you have it in stock?

  • Our space within Nicolette’s for the Home in Southold will always have some freshly refinished pieces of furniture BUT we also have storage with unfinished pieces. Send us an email to let us know what you’re looking for, the measurement specifications and any other details we should know!

​

• Can you repair my broken furniture?

  • Repairs are assessed case by case so please email us detailed photos of the piece and the damage and we’ll let you know if we can assist!

​

• Can you refinish my furniture at my home?

  • In most cases, we require the furniture is refinished at our workshop. We do understand some items are heavy or hard to move. Please inquire with us and we’ll see what we can work out.

​

• Do you travel to clients out of state?

  • Depending on the size of the project and the location, we have been known to do major makeovers off of the island!

​

• Do you refinish kitchen cabinets/bathroom vanities?

  • We love a cabinetry makeover! These types of projects are done partly on site and partly in our workshop.

​

• What is your retail store return policy?

  • We offer store credit for returns made within 14 days of purchase. This is subject to change and can be adjusted on a case by case basis. If you're past the 14 days, please email us for options.​