Frequently
Asked
Questions

  

• Do you refinish pieces of furniture that other people already own?

  • We sure do! Custom refinishing work is a huge part of our business. We have been refinishing all sorts of furniture for over 15 years.

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• Will you help your client with ideas for what would look best on their furniture? (ie. color selection, hardware, accents)

  • We do offer optional design services to assist our clients. From help picking out the paint/stain colors, to whether or not the hardware should be updated... we're here to help our clients create a design that complements their aesthetic. If this is a service you would like to utilize, please be sure to let us know on the inquiry form.

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• What kind of paint do you use?

  • Our go to paint is Benjamin Moore but we also work with other specialty paints for achieving specific finishes.

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• What is your process for refinishing?

  • It's a lot but briefly put, each piece gets cleaned and thoroughly prepped prior to even opening a can of paint. We inspect for any repairs that are needed, tighten old loose screws and even repair old wood runners. The list goes on. Proper prep is the most important aspeft for a long-lasting, durable finish. Each piece requires 3-4 coats of paint, depending on the color. Or 1-2 coats of stain, depending on the project. We then seal our pieces with wax or polyurethane. It’s much more than “a coat of paint” over here!

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• How long will it take to refinish my piece?

  • Our turn around time averages 4-6 weeks from the day of drop off. Sometimes sooner, sometimes a little longer. We can work with specific deadlines to make sure your project is back to you by a certain date if needed.

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• Can I drop my piece off this weekend?

  • In some cases, this falls into the schedule just fine. If you're in a rush, we'll do our best to accommodate! Otherwise, we ask that you use our online inquiry form to submit a project or email us and include photos. All deliveries to our shop must be scheduled in advance. Our workshop for refinishing and restoration is located in Center Moriches, NY.

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• Do you upholster furniture?

  • We reupholster on a very small scale. Please reach out and if it isn’t a project that we can assist with, we have a few recommendations!

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• Do you strip and restore pieces to their original/new finish?

  • We do! We have some great restorations in our portfolio and are happy to assess your piece via photos to let you know if we can be of service. If not, we have some great recommendations for specific restorations.

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• Do you work with high gloss lacquer?

  • I’ve learned that many people have different definitions for the word “lacquer”... so please inquire with us to double check.

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• Do you offer pick up/delivery services?

  • We can assist with certain pieces and if it’s too large or far for us, we have some movers to recommend!

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• I already prepped my piece but I can’t finish it, will this reduce the cost to refinish?

  • This has to be assessed case by case. It all depends on what/how you prepped and what the end game is for final finish details. More than happy to chat about it!​

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• I’m looking for a piece of furniture, how can I see what you have it in stock?​

  • The best way to find out what we have available is to email us for photos or browse through our Instagram / Facebook posts. And sometimes you can find refinished pieces available at Nicolette's for the Home in Southold!

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• Can you repair my broken furniture?

  • Repairs are assessed case by case so please email us detailed photos of the piece and the damage and we’ll let you know if we can assist!

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• Can you refinish my furniture at my home?

  • In most cases, we require the furniture is refinished at our workshop. We're often working on many pieces throughout a day and it helps to have all our tools around. But we do understand that some items are too heavy or hard to move. Please inquire with us and we’ll see what we can work out. We have made house calls!

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• Do you travel to clients out of state?

  • Depending on the size of the project and the location, we have been known to do major makeovers off of the island! We also have transport options available within the tri-state area.

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• Do you refinish kitchen cabinets/bathroom vanities?

  • We love a big cabinet makeover! These types of projects are done partly on site and partly in our workshop. Reach out via email to set up an appointment. And you can browse some past kitchen makeovers here.

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• What is your retail store return policy?

  • We no longer operate our own retail location. Our vintage curations and refinished furniture can be found at Nicolette's for the Home in Southold and check out Instagram for random finds! As of 1/2025, our retail location has been closed for a little over one year but we are grateful for our friends for incorporating our items into their shop!

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• What is the payment process for custom refinishing and restoration?

  • We require a deposit to be paid in order to secure your spot on the schedule. Without a deposit, your project is not scheduled and failure to pay the deposit may result in a delayed start date. We do our best to break payments up into three - deposit, one at drop off and the balance due upon completion. The balance must be paid by the pick up date. We are flexible and opening to working things out so don't hestiate to reach out!​